IT Service Management

24 / 7 operational support from Vysiion’s UK-based Operational Service Centre and NOC

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Vysiion’s IT service management portfolio offers 24 / 7, UK-based 1st to 3rd line operational support, delivered by security cleared engineers, following the ITIL framework and best practice.

Benefits

Proactive and Reactive Asset Monitoring and Management

Flexible proactive and reactive monitoring of your network infrastructure on a 24 / 7 basis. The Vysiion support desk can be contacted via a number of channels including an online portal, telephone or email.

Multiple levels of support, to suit your requirements
From incident management to technical resolver teams, Vysiion can tailor a support service across all technology stacks whilst meeting the most onerous of SLAs.
Access to world-class Ark data centres

Vysiion’s security cleared service engineers are present 24/7/365 at both Ark data centres, providing hands-on support and a timely response to any incidents.

Our approach

Vysiion will work closely with your own teams to provide IT service management that is precisely tailored to your requirements, engaging with multiple vendors where necessary to provide a single point of contact, and an effective process for event management and escalation. We can replace an existing service desk, or offer a white labelled service, ensuring the solution fits seamlessly into your day-to-day operations, while supporting long-term growth and flexibility. Our processes are designed according to the industry-standard ITIL framework, and delivered by fully SC-cleared specialists, providing you with complete peace of mind that any events will be dealt with efficiently and effectively, minimising any disruption to your operations.

Our Services

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ITIL-aligned Operational Service Centre

White labelled SIAM, service desk, help desk, and call centre solutions, delivered in bespoke combinations, in line with customer requirements, and available 24/7.

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A flexible, responsive Network Operations Centre

Monitoring wifi, switch/routing, firewalls and network infrastructure with leading-edge event detection tools, to ensure your network remains resilient and highly available at all times.

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Tailored support for Cloud hosting

Administration, support, and optimisation of your cloud services, delivered by Vysiion’s Cloud Hosting technology specialists, ensuring your journey to the Cloud continually delivers the full range of capabilites and benefits.

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Specialist platform support

For Office 365, Windows 10 Desktop, Windows 10 Server, VMware, SonicWall Firewalls, and Cisco Network, delivered by certified, highly trained engineers.

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End user support

Hands-on support for end users, including device and endpoint management, along with desktop-as-a-service solutions, ensuring critical hardware and applications are available, resilient, and secure at all times.

Why Vysiion?

Vysiion is a trusted technology partner for leading organisations across the UK’s utilities, defence, government, and CNI sectors, working in the most challenging locations to design, deliver, and manage IT and OT infrastructures.  Whether supplementing an existing service desk or delivering a completely new one, Vysiion’s sector-specific experience, deeply consultative approach, and comprehensive service wrap ensures your service management deliver provides the support your teams need, with the agility to scale as your business evolves.

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