Customer Terms
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General Terms
Service Document for Connectivity Services v3.8
- Main Body
- Schedule A: Smart Wires Service
- Schedule B: Centralised Firewall Service
- Schedule C: Cloud Connect Exchange Service
- Schedule D: SSL VPN Service
- Schedule E: Voice Connect Service
- Schedule F: vShield Firewall Service
- Schedule G: Dedicated Firewall Service
- Schedule H: PSTN Service
- Schedule I: Off-Net Circuits
- Schedule J: Managed LAN and WiFi Service
- Schedule K: Direct Internet Access Service
- Schedule L: Reporting Service
- Schedule M: Multi-Factor Authentication Licences
- Schedule N: Smart Wires Unlimited Service
- Schedule O: SD-WAN Service
Service Document for Voice Services v4.0
- Main Body
- Schedule A: SIP Trunking Service
- Schedule B: Hosted Contact Centre
- Schedule C: Billing Portal Service
- Schedule D: Call Reporting Service
- Schedule E: Inbound Service
- Schedule F: Contact Centre as a Service (CcaaS)
- Schedule G: Teams Calling-as-a-Service (TcaaS)
- Schedule H: Multi-Channel Recording Service
- Schedule I: Analytics for MS Teams Service
- Schedule J: Unified Communication-as-a-Service (UcaaS)
- Schedule K: Collaboration Space Service
- Schedule L: Enterprise Contact Centre
Service Document for Cloud & IT and Data Centre Services v4.4
- Main Body
- Schedule A: Virtual Data Centre Service
- Schedule B: Server Replication (Zerto) Service
- Schedule C: Online Backup Service
- Schedule D: Colocation Service
- Schedule E: Cloud Storage Service
- Schedule F: Storage as a Service
- Schedule G: Hyper Converged Infrastructure Service
- Schedule H: Storage Gateway Service
- Schedule I: Cloud Management Platform
- Schedule J: Microsoft Office 365 Services
- Schedule K: Microsoft 365 Services
- Schedule L: Smart Hands Service
Service Document for Security Services v2.2
- Main Body
- Schedule A: DDoS Mitigation Service
- Schedule B: Content Filtering and Control Service
- Schedule C: Identity as a Service (IDaaS)
- Schedule D: Secure Managed Firewall Service
- Schedule E: Next Generation Managed Firewall Implementation Service
- Schedule F: Advanced Firewall Monitoring
- Schedule G: Managed Detection and Response
- Schedule H: Next Generation Unified Threat Management Service
- Schedule I: Next Generation Firewall Service
- Schedule J: Cyber Security Operations Centre Service
- Schedule K: CSOC Lite
- Schedule L: Vulnerability Scanning Service
Service Document for Cyber Security Consultancy Services v1.2
Service Document for Professional Services v2.4
Miscellaneous
Service Document for Flex Manage Services v2.3
- Main Body
- Schedule A: OS Managed
- Schedule B: OS and Application Managed
- Schedule C: User OS Managed
- Schedule D: User OS and Application Managed
- Schedule E: HCI Platform Managed
- Schedule F: Virtual Desktop PaaS Managed
- Schedule G: Microsoft365 User Managed
- Schedule H: Individual Service Managed
- Schedule I: Microsoft CSP Managed
- Schedule J: Storage Gateway Managed