Vysiion launch new Customer Feedback tool18th December 2020
Vysiion is committed to being a trusted technology partner and delivering exceptional customer service. We are always looking at how we can improve our service and we have recently reviewed our customer feedback process. We have now implemented a new customer feedback tool to make it even easier for our customers to let us know how we are doing – when we are doing a great job and when we could be supporting them better.
As part of the Exponential-e group, we want to deliver Peace of Mind-as-a-Service to all our customers and this new system will allow us to provide more responsive and proactive customer service.
Our Customer Support teams are immediately notified of feedback so they can respond quickly, closing the loop on any feedback that is less than excellent. Satisfaction ratings can be analysed at a company, department or employee level, providing unparalleled insight into where remedial action, additional training or support is required, or when exceptional service should be rewarded.
Customer feedback will also be used to measure our Net Promoter Score®. NPS® is a globally recognised measure of customer experience, meaning we can benchmark ourselves against others in the industry to ensure we are providing you with the best possible level of service.
Our parent company, Exponential-e, publishes it’s live, real-time NPS, and is rated an industry leading 72 (correct as of December 2020), compared to the industry standard of 17. Vysiion will also be publishing our real-time score when we have collected a significant amount of feedback but early indications are that we are right on track to match our parent company’s world class score.